Privacy Policy

Your privacy matters to us

Effective Date: March 2026  |  Last Updated: March 2026

Collect-A-Maid ("we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

We may collect the following personal information when you interact with us:

  • Full name
  • Email address
  • Phone number
  • Physical address (for service delivery)
  • Service preferences and booking details

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and manage our cleaning services
  • To process bookings and payments
  • To communicate with you about your bookings
  • To respond to enquiries and provide customer support
  • To send service-related notifications
  • To improve our services and customer experience

3. Legal Basis for Processing

We process your personal information based on one or more of the following grounds as permitted by POPIA:

  • Your consent
  • Performance of a contract (service delivery)
  • Compliance with a legal obligation
  • Our legitimate business interests

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

  • Our cleaning staff (limited to information needed for service delivery)
  • Service providers who assist our business operations (under strict confidentiality)
  • Law enforcement or regulatory bodies when required by law

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. However, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When your information is no longer needed, we will securely delete or anonymise it.

7. Your Rights Under POPIA

You have the right to:

  • Access your personal information held by us
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to the processing of your information
  • Withdraw your consent at any time
  • Lodge a complaint with the Information Regulator

8. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: collmaid@gmail.com

Phone: +27 71 211 8676

You may also lodge a complaint with the Information Regulator of South Africa at inforeg.org.za.